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Privacy Policy

Last updated: January 2026

A Plus Air Systems (“APAS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Property address

  • Service details or inquiries submitted through forms

  • Information provided during phone calls, emails, or service requests

We may also collect limited technical information automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on our website

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

  • Respond to service inquiries and requests

  • Schedule appointments or assessments

  • Provide estimates and proposals

  • Deliver HVAC, electrical, EV charger, generator, or related services

  • Communicate updates regarding your request

  • Improve our website and service offerings

  • Support marketing and advertising efforts (such as conversion tracking)

We do not sell your personal information.

3. Advertising & Analytics

Our website may use third-party tools such as:

  • Google Analytics

  • Google Ads

  • Meta (Facebook / Instagram) advertising tools

These tools may use cookies or similar technologies to understand website usage and measure advertising performance.

You can control or disable cookies through your browser settings.

4. Phone Calls & Communications

Calls to and from APAS may be monitored or recorded for quality assurance, training, or documentation purposes, where permitted by law.

5. Sharing of Information

We may share your information only when necessary:

  • With internal staff or licensed technicians to fulfill your service request

  • With trusted service providers who assist with operations (such as scheduling, CRM systems, or communications platforms)

  • When required by law or regulatory authorities

All third parties are required to protect your information appropriately.

6. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no system can be guaranteed 100% secure, we follow industry-standard practices to safeguard your data.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Provide requested services

  • Maintain records required for business or legal purposes

  • Meet regulatory or warranty obligations

8. Your Rights

Under Canadian privacy laws (including PIPEDA), you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for future communications

To make a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us by using the office information displayed on our “Contact Us” page.

Contact Our Team 24/7

2 locations. 4.8/5 stars. 704 Total Google Reviews

Yousuf Afridi
When things go wrong in winter, help, reassurance, and a timely resolution is all that one hopes for. Those aren’t unreasonable expectations. After 3 days without heat because of Enercare’s incompetence, I was desperate to find a same-day solution. I discovered A Plus Air Systems in Hamilton, called them after hours around 9pm, had a live conversation with a real human being, came up with a plan to solve the problem the next day. Upon arrival, they were courteous, knowledgeable reassuring, and got the heat back online. No upselling or fear mongering, no predatory financing / rental contract terms like you read in the news. Sound advice, quick action, fair pricing, and excellent customer service. I highly recommend them.
G.I. SHAHEIN
I can't thank the A Plus Air Systems enough for their excellent and prompt service at the time of need. our old furnace shut down on Friday Dec 5th in the afternoon, after which I sent a request for info from Home Depot. within the hour the A Plus sales rep was on site and gave us an estimate much more favourable than that from our regular service provider. early the following morning the installation crew arrived on site and started the installations. they were very professional and prompt and connected our heat in less than 24 hours after it was cut. thank you to all your team for the good job done.
Stephen Matysik
Small problem with my Generac generator, I called in the morning and before noon a technician arrived. Very professional and courteous, diagnostic check of the unit, made the necessary adjustments and double checked operation. Less than 30 minutes and a great explanation of fault. Price for service was extremely fair. Will continue to use A Plus Air Systems for annual service and and trouble shooting as required.
Mo Hash
Honestly, A Plus Air System is one of the best companies I’ve dealt with when it comes to air conditioning, heating, furnace maintenance and installation, as well as water tank services. Their professionalism, respect, and the high quality of their work truly stood out. Technicians Said and Rasheed are extremely knowledgeable, experienced, and meticulous in every detail. When they came to do the job at my home, they were punctual, organized, and worked cleanly. It was very clear they genuinely care about customer comfort and satisfaction. I’ve used them for several services: 🔧 Routine maintenance for AC and heating units ❄️ New AC installations 🔥 Furnace inspection and servicing 🚰 Water tank cleaning and maintenance ⚡ Their generator services were also outstanding — far better than most in the field! Their pricing was fair, and the quality of service was well worth it. Most importantly, you feel safe and confident dealing with professionals who truly know what they’re doing and are committed to excellence. I highly recommend them to anyone in need of HVAC services or energy-related work. Ask for Said or Rasheed— they’re exceptional at what they do and truly deserve all the praise. Thank you, A Plus Air System, for your integrity and top-notch service. This definitely won’t be my last time working with you!
Heather E Hunter
Rashid, has been my technician annually since my purchase. He is thoughtful, professional, knowledgeable and kind. His mannerism exceptional. Keep up the good work!!!!!
Mimi Pantollano Pontud
We had a great experience today with A plus Air System, from phone call to a Filipina lady all the way to the work of the technician named Mohammad. We are very satisfied to their work. Thank you!
Namita Gupta
My furnace was recently red-tagged, and through Home Depot I met Mr. Syed. He explained my options, pricing, and product details clearly and promptly responded to my calls. The installation was done by Mohammed, who clearly knew what he was doing, with assistance from his colleague Noah. They took the time to address my concerns and went above and beyond with the little requests I had about noise, force of the air in vents, covering an open wire which was not even related to this job. I would recommend A-plus team for your HVAC needs.
New Lox
Showed up on time. Technicians presented themselves very professionally. Installation went exactly as discussed and the techs went above and beyond by updating my venting to new piping as per code at no charge. They completely cleaned up after themselves including disposal of my old furnace. Highly recommend this company.
Regie Roshan
I requested A plus Air Systems to replace my air con. I really had a great experience with them. They were on time, and provided a professional installation. They validated and confirmed the performance of the air con and completed the whole installation within time. Will go back to them for any HVAC services.
Barbara Cox
I’ve had the same technician come every time to do my annual cleaning. He is very professional, does a thorough job and is very pleasant. He takes the time to answer my questions and seems genuinely interested in ensuring I am happy with the job done. If I should move, I would buy the Trane system again and would definitely use A Plus Air Systems Inc to service my equipment.
Nelia Faisca
Had a malfunctioning furnace and A Plus Air Systems fixed it quickly. Technician arrived on time, diagnosed the problem, and came back asap with new part ordered. Fair price, quick and friendly service — highly recommended!
Nora Birko
This company is good this second time they repaired my 24 years old heating system by Rashid Papal which he is accurate honest and good worker which didn’t take long time to wait for him to come and he is experienced person to depend upon and give good advice thank you Rashid
Maro Popal
I had a fantastic experience with A Plus Air Systems in Stoney Creek. From the first call to the final installation, the team was professional, knowledgeable, and incredibly responsive. They took the time to explain my options clearly, answered all my questions with patience, and offered a very competitive quote. The technicians arrived on time, worked efficiently, and left everything spotless. What stood out most was their commitment to customer satisfaction – they genuinely care about doing the job right. My new system works perfectly, and I’ve already noticed a big difference in comfort and efficiency. I highly recommend A Plus Air Systems to anyone looking for reliable and honest HVAC service!
Barb Eagleson
Needed my favourite company once again! House stuff never ends. Last week when the furnace/airpump blower was on there was a big whistling coming from both bedroom heat ducts. Loud enough to wake you up and give you a headache. Called A Plus Air at 9 am and Jayal arrived at 1140! It took us both 1.5 hours to find where the sound was coming from. Well we found it….it was something inside the old heat ducts. Jayal taped everything where air could be escaping. Problem solved. Back to peace and quiet. When you know you can rely on your favourite company when you’re in need! I wouldn’t take my business anywhere else!! What stood out most was their commitment to customer satisfaction – they genuinely care about doing the job right. My new system works perfectly, and I’ve already noticed a big difference in comfort and efficiency. I highly recommend A Plus Air Systems to anyone looking for reliable and honest HVAC service!
Jane Worthington
We had an excellent experience with A Plus Air Systems. From the prompt service call, to the new unit quote and particularly to the quick and thorough installation job, all met/exceeded our expectations. All contacts were courteous, professional and pleasant, and the installation itself went very smoothly, with everything well explained, and showing a great attention to detail, to ensure we were fully satisfied - great job! What stood out most was their commitment to customer satisfaction – they genuinely care about doing the job right. My new system works perfectly, and I’ve already noticed a big difference in comfort and efficiency. I highly recommend A Plus Air Systems to anyone looking for reliable and honest HVAC service!